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The Return of Human Interaction: Cashiers to Replace Self-Checkouts?

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The Return of Human Interaction: Cashiers to Replace Self-Checkouts?

If there is a single symbol of how retailing has changed over the years, it is the self-service checkout terminal. Fortunately, this innovation may be fading from the scene. Great Expectations… A Kroger grocery store in Deerfield Beach, Florida, is credited with the first use of such a device in July 1986. From the retailers’ … Read more

A Grocery Chain Brings Back Human Social Interaction

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A Grocery Chain Brings Back Human Social Interaction

Shoppers have long been told of the advantages of self-checkout. It is supposed to help them avoid lines and make purchasing faster and more convenient. For decades, retailers have installed scanning machines everywhere to get everyone on board with automation. Now, retailers are feeling the backlash of consumers who have had enough of serving themselves. … Read more